Don’t blame workers for psych center woes

Here in Charlotte, NC we’ve recently had a lot of news about Strategic Behavioral Center, a Psychiatric Residential Treatment Facility (PRTF). You can read the full story from the Charlotte Observer here describing a disturbing riot on January 1st. Here’s an excerpt:

Patients at Strategic Behavioral Center — some wielding wooden boards — attacked one worker, barricaded themselves in a room and escaped through a broken window. Others fought with each other or vandalized the building.

Amid the mayhem, some hospital staff watched in fear and did not try to control the situation. They initially delayed calling for help because a former executive had erroneously told them to not call the police for trouble with patients.

Having dealt with workers at PRTFs and other mental health facilities, this article bothered me–or rather people’s response to it bothered me. I saw calls for the workers to be fired, and disgust by their behavior. What this article didn’t convey is the untenable position workers like this are in.

Here’s my op-ed response published by the Charlotte Observer:

Stripping naked is just one way my teenage son, Devon, thwarts workers at psych centers. Afraid of sexual misconduct allegations, they’re unlikely to physically restrain him despite the mayhem he causes. This trick has worked for Devon (an alias to protect his privacy) at multiple psych centers in Charlotte and throughout the state including at the Strategic facility in Garner.

The recent investigation into the Strategic facility in South Charlotte paints a picture of workers, afraid for their lives, standing by watching a riot unfold without trying to control the situation. While the workers’ actions are shocking to many, as the parent of a child who has been a resident of five different psysh centers, I understand why and really don’t blame the workers. Continue reading here.

What do you think?